Transform Patient Relationships
with SMART Agent
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SMART Agent
TeleVox’s SMART Agent is a powerful AI-driven solution designed to enhance patient access, and eases staff burnout, spanning the full care journey. With omni-channel, persistent, actionable, and conversational capabilities, SMART Agent ensures that patients engage in timely, relevant, and personalized interactions—scheduling appointments and answering patient questions.
Why Choose SMART Agent?
- Patient-initiated interactions: patients can start conversations at their convenience
- Omni-channel experience: meet your patients where they are via SMS, web, or voice
- Knowledge base: answers questions powered by the information from your website and other documentation; with zero setups from your IT department
- Live chat: seamless and contextual escalation to your staff as appropriate
- EHR-integrated self-service:
- -Appointment management
- -Prescription refill
- -Bill pay
- -Procedure eligibility and estimates
Give Patients the Self-Service Experience They Deserve
SMART Agent enables patients with a self-service experience that allows them to take control of their healthcare for improved experiences and outcomes. SMART Agent can help patients get the information they need, when they need it, without waiting on hold, while reducing the level of staff engagement for routine tasks. Watch our video to learn more about the importance of self-service!
