The Self-Service Experience Patients Are Asking For

TeleVox enables patients with a self-service experience that allows them to take control of their healthcare for improved experiences and outcomes.

Put patients in the driver's seat.
Elevate Patient Satisfaction with a Self-Service Experience 

Patients across North America are increasingly demanding healthcare experiences that more closely resemble what they’ve come to expect in their consumer lives. That includes online ordering, chatbots that answer questions, and the ability to change orders or plans without the need for human intervention. As healthcare providers struggle to match experience standards set by consumer industry counterparts, TeleVox is proud to offer a self-service solution that benefits patients and providers alike!  

woman on phone_circle_290x290

Happier, healthier patients. 
Patient-Driven Experiences That Matter 

By receiving a self-service experience throughout their healthcare journey, patients become more involved and active in their health and medical care. TeleVox’s AI-fueled Enterprise Edition platform enables patients to take charge of various aspects of their healthcare lives, which in turn results in happier, healthier patients. Our platform allows for patient-driven appointment scheduling and management, prescription refills, access to information, directions, and more! Even better, the Enterprise Edition provides an omnichannel experience via SMART SMS, web, voice, and chat, putting the patient in the driver’s seat.  

Appointment Scheduling & Management 

Current and prospective patients can easily schedule and manage their appointments by leveraging Iris, our AI-powered virtual agent. From requesting appointments to rescheduling, TeleVox’s platform allows patients to take scheduling matters into their own hands.

Prescription Refills


With the TeleVox platform, patients can easily refill their prescriptions using SMART SMS or web chat. This means fewer frustrating phone calls for your patients and fewer inbound calls for your staff to manage. This can also lead to improved medication adherence by making it easier to manage prescriptions.  

Information & FAQs


When patients have questions or need information, they don’t like waiting for answers. TeleVox’s SMART SMS and virtual agent (Iris) give patients immediate answers, 24/7. From pre-procedure instructions to information about the food menu, patients finally have an easy method for gathering info!

Directions

 

Traversing medical facilities can be difficult. Patients can easily leverage the TeleVox platform to launch our Wayfinding solution to navigate your facility. Alternatively, Iris can provide parking instructions and more!

 Let your staff breathe. 
Overcome Staff Burnout and Improve Efficiencies

By enabling patients with the self-service experience they demand, health providers will also benefit from reduced inbound calls and requests. Appointment inquiries, prescription refill requests, FAQs, and questions about facility directions are among the most common topics for inbound calls to call centers. Reducing the number of calls into your office will allow your call centers and staff to engage in more meaningful and impactful tasks and lower associated costs within call centers.    

 

women and patient_300x300
TeleVox-Award-Logo[1]

Partner with an award-winning industry leader.
Frost & Sullivan Customer Value Leadership Award

TeleVox has been awarded this year’s Best Practices Customer Value Leadership Award in the North American patient relationship management industry by Frost & Sullivan. Frost & Sullivan Best Practices awards recognize companies across regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. 

 

Ready to Give Your Patients a True Self-Service Experience?
Fill out the form below and a specialist from our team will be in touch!