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Reducing Referral Revenue Leakage with Automation


Listen in as former Patient Access Manager and Director, Starla Joyner, discusses how organizations can improve, and even streamline, the referral process. Strategies discussed include improving the prior authorization process, automating the referral outreach strategy, and much more.

About Starla Joyner: Starla is the Director of Client Engagement at TeleVox and previously worked as a  Patient Access Manager and Director at various hospitals and health systems. She is passionate about maximizing patient outcomes and experiences and helping healthcare organizations develop profitable and sustainable strategies. 

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