---
title: Iris, Our Virtual Agent for Patient Experience
description: Leverage AI as your health system's personalized, omnichannel, and conversational virtual agent for your patients today. Use our AI technology now.
---

[![TeleVox-colored-xs](https://insights.televox.com/hs-fs/hubfs/TeleVox/Logos/TeleVox-colored-xs.png?width=198&height=53&name=TeleVox-colored-xs.png "TeleVox-colored-xs")](https://televox.com)

Patient Experience Begins at the Front Door:

Now Powered by AI

The Next Big Thing from TeleVox  
Introducing SMART Agent, the AI-Powered Virtual Agent

Leverage AI as your health system's personalized, omnichannel, and conversational virtual agent for your patients at every step of their care journey. SMART Agent is a breakthrough AI-powered virtual agent that accurately and immediately answers patient questions using your content, reducing support volume and resolution times.

![man on phone_600x600](https://insights.televox.com/hubfs/man%20on%20phone_600x600.png "man on phone_600x600")

[Download Brochure](https://insights.televox.com/hubfs/Iris%20Virtual%20Agent%20(1124-11142024)(R2).pdf?hsLang=en)

## Improving Patient Access ![computer icon](https://insights.televox.com/hs-fs/hubfs/computer%20icon.png?width=180&height=180&name=computer%20icon.png)

 

## Increasing Patient Experience

![chart icon](https://insights.televox.com/hs-fs/hubfs/chart%20icon.png?width=180&height=180&name=chart%20icon.png)

 

## Reducing Operational Costs

![money icon](https://insights.televox.com/hs-fs/hubfs/money%20icon.png?width=180&height=180&name=money%20icon.png)

 

## Improving Efficiency

![graph icon](https://insights.televox.com/hs-fs/hubfs/graph%20icon.png?width=180&height=180&name=graph%20icon.png)

 

## AI-Powered Conversations for Your Customers

SMART Agent can help patients get the information they need, when they need it, without waiting on hold, while reducing the level of staff engagement for routine tasks. Watch our brief video to learn more.

Why choose SMART Agent?

- **Patient-initiated interactions:** patients can start conversations at their convenience
- **Omni-channel experience:** meet your patients where they are via SMS, web, or voice
- **Knowledge base:** answers questions powered by the information from your website and other documentation; with zero setups from your IT department
- **Live chat:** seamless and contextual escalation to your staff as appropriate
- **EMR-integrated self-service**: 
    - Appointment management: lookup, confirm, cancel, and reschedule appointments
    - Prescription refill: prescription management and support
    - Bill pay: lookup and pay bills related to past and future care
    - Procedure eligibility and estimates: get information on procedures, eligibility, and estimates

![SMART-Web Voice SMS Image -2](https://insights.televox.com/hs-fs/hubfs/SMART-Web%20Voice%20SMS%20Image%20-2.png?width=1111&height=659&name=SMART-Web%20Voice%20SMS%20Image%20-2.png)

 

### Want to learn more?

[![{b3fc47db-131a-4b09-ab81-d8b58004e021}_Intrado-reverse-svg](https://insights.televox.com/hubfs/TeleVox/Logos/TeleVox%20Logo_Medium.png "{b3fc47db-131a-4b09-ab81-d8b58004e021}_Intrado-reverse-svg")](https://www.televox.com)

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